• OVERVIEW
• CUSTOMER MANAGEMENT
• SERVICE FULFILLMENT
• BILLING & REVENUE MGMT
• SERVICE ASSURANCE
• INTEGRATIONS
• BUSINESS INTELLIGENCE

customer management

Manage your electric, gas, and machine-to-machine service customer interactions via integrated systems in the Cycle30 platform. The Cycle30 Customer Management suite enables major account management functions as your call center (CSR) user interface. It integrates all customer functions of the Cycle30 platform and can be customized to meet presentation and screen workflow needs.

It is the single user interface for the entire customer lifecycle. This solution is pre-integrated to the billing components, credit check, workforce management and activation for a seamless flow, without swivel chair steps. It also allows for integration of external interfaces and systems.

Account Management

The Cycle30 platform manages detailed customer and account information, with simple and complex account hierarchies and billing preferences. Create account-level discounts and configure account types with extendable data for the specific set of customer attributes your company requires.

Order Entry

The Cycle30 platform includes turnkey order entry screens, as well as integrations to support hundreds of electric, gas, and machine-to-machine service products. In addition, you can add your own customer-specific attributes for the products and services your brand offers.

Credit Checking

The Cycle30 platform features automatic integration to the major credit bureaus, reducing the time your customer service agents spend performing manual credit checks.

Bulk Ordering

Cycle30's bulk ordering component streamlines work for your staff by eliminating tedious multiple entries and batches of single changes.

Web Services Integration Framework

Cycle30 provides a service-oriented integration framework that leverages the Cycle30 lightweight ordering framework and proprietary APIs. The framework simplifies the process of integrating to external systems. Additionally, it includes full documentation, to allow integration to other third-party systems or customer systems.

Lightweight Ordering

Cycle30's lightweight ordering component allows multi-threaded API calls to the main billing platform. This helps enable efficient data conversion as well as bulk order loading.

Sales Tracking

The Cycle30 fixed, wireline, wireless, internet and long distance communications sales tracking platform helps track and manage sales personnel by including configurable business rules for paying commissions that are product-specific and service-specific. To assist, the Cycle30 platform includes reports on these calculations and/or reporting feeds to your commissioning system.

Contact Management

Capture both automated and manual history of every customer touchpoint with the Cycle30 platform's built-in customer interaction tracking.

Serviceability

With the Cycle30 platform, you can easily associate entities such as addresses, services, and inventory with geographic areas. These geographic areas can then be used in serviceability validations at customer order time. Serviceability can provide other types of associations, such as between addresses and equipment types, in order to support additional order-time serviceability checks.