• OVERVIEW
• CUSTOMER MANAGEMENT
• SERVICE FULFILLMENT
• BILLING & REVENUE MGMT
• SERVICE ASSURANCE
• INTEGRATIONS
• BUSINESS INTELLIGENCE

service fulfillment

Cycle30 provides pre-built workflows and integration to fulfill the order upon completion.

To empower the modern, converged enterprise, Cycle30 has developed connection layers to many systems commonly used by service operators, as well as BSS support methods and efficient processing algorithms.

Order management

Complete, flexible, business-process automation that is configurable for your company, letting you set your own automated and manual workflows. Workflows can be driven by product & plan selection in an automated fashion, allowing for quicker order entry. Cycle30’s industry expertise helps you create best-practice processes.

Activation

The Cycle30 platform includes Triad, a comprehensive activation solution by ETI Software, today supporting in production hundreds of elements for voice, high speed data and video services. The Cycle30 billing platform and Triad are integrated, which provides a closed-loop provisioning process that continuously syncs the services provisioned and the services billed. Triad also integrates with the technology layer to facilitate flow-through delivery and management of video, access network, and telephony services.

Inventory management

Supporting the entire logical inventory management lifecycle, the Cycle30 platform includes inventory loading, inventory lifecycle statuses and reconciliation. With integration to the activation layer, Cycle30 ensures that the inventory you select is valid for the chosen network.

Workforce management

The Cycle30 platform includes the robust ETADirect workforce management engine from TOA Technology for scheduling, routing, capacity management and mobility. The TOA solution is the premier mobile workforce management solution available today. The Cycle30 platform includes TOA Planning and Scheduling modules, which efficiently match mobile workers with the most appropriate jobs and effectively minimize travel time, work time and overtime. Cycle30 also employs the Management and Reporting Modules, which provide a dynamic management dashboard that lets dispatchers and field managers easily view and control their team’s activities.